Apr 142016

In a surprise as welcome as it was surreal, a wild Jerry Snook appeared at our guild raid Tuesday night.

He was super-effective!

I am sure you already know this, but just in case, Jerry Snook is A.K.A. Cordovan, and is a Community Manager at Turbine. Specifically, DDO’s Community Manager.

It seems he’d noticed an article here last week where the Halfling Commandos had committed to running the Mark of Death raid, even though we had absolutely no idea how to go about doing so.

He decided to bring that knowledge, in person. Without telling anyone. He just appeared.

Thus buttressed with living knowledge, we are off!

[Warning – several largish GIFs ahead]

Charging in!


On the dias
On the dias

Circle strafing Doomspheres
Circle strafing Doomspheres


Getting the goggles
Getting the goggles


And that was as far as we got. Once you have the goggles, the wearer can see a series of platforms hanging over the water, forming a path to two different, distant Dimension Doors.

The theory is that the goggle wearer can jump onto the platforms, accompanied by others who cannot see the platforms but can see the goggles-wearer, and thus make their way to the Dimension Door objectives.

Except no.

The first couple of times we fell into the water and died, it was because we had no idea what we were doing.

A couple more watery deaths were attributed to platforms suddenly disappearing while we were standing on them.*

* Oh, did I fail to mention that the platforms appear and disappear with no discernible pattern and very little warning? Because they do that.

But all of the rest of the deaths were due to lag. It wasn’t the kind of crippling, freeze-you-in-place lag that leaves everyone dead. More of a constant skittering sort of lag where you are never sure where the game thinks you are actually standing. The kind where fighting is possible, but driving the character can be problematic.

And unfortunately, the invisible/disappearing platform jumping part of the raid requires fairly precise character driving.

Jerry was apologetic throughout. Normally, his trademark phrase is “cool cool”, but tonight it was “sorry about the lag”. He spent quite some time describing the efforts being made to address the lag.

Some people feel that Turbine is unaware of how bad the lag really is, or that they don’t care. Clearly, neither is true.

But back to the important point. The DDO Community Manager just jumped in to help a bunch of unsuspecting players. At 9pm, entirely on his own time.

Who does that?

When I finish work, I am so finished. I try to avoid even thinking about it. Sure, under special circumstances I might make a special effort, attending a meeting at unusual hours or putting in extra time to get something important done. But that is rare, so very rare, and I do all that I can to make sure it stays that way.

Not Jerry. He does this kind of thing all the time.

No one was paying him to run this raid with us. No one at Turbine will be grading him on this performance, or probably even be aware that it occurred.

And yet. There he was. Proselytizing and encouraging andΒ  informing and apologizing and busily representing the game. At 9pm. After a full work day.


That is a special dude, and the community is lucky to have him

Thank you Jerry!

πŸ™‚ πŸ˜€ πŸ™‚

  7 Responses to “Mark Of Death Becomes Us”

Comments (7)
  1. Wow! Awesome story! Jerry is one of a kind!

  2. But, before he became Community Manager – he was a DDO gamer. And still is πŸ˜€

  3. Jerry and the rest of the Turbine kobolds are great πŸ™‚

    I suspect I wouldn’t be alone in saying, if I worked for Turbine I’d want to delve into the real DDO world too πŸ™‚
    (Albeit, I suspect I’d have a stealth account/character to go along with my “official” one…)

  4. Jerry’s the best! Thank you Jerry!

  5. I just had a look at the size of those gifs… By the Host, what’s wrong with you?! Hehehe πŸ˜‰

    There must be about 100MB worth in this post, wouldn’t they be smaller as YouTube clips?

    So, did you actually complete the Mark of Death (or whatever it’s called)? I’m still looking forward to trying it myself πŸ™‚

What do you think?

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