The latest DDOCast is available for viewing/downloading, although the audio-only MP3 and show notes are still to come.
You will leave the episode knowing why sometimes it is not enough to just fix things, but also to apologize for the problem. And why any old apology will not be as effective as a good one.
It is a good week to watch. A bit light on game news but making up for it with more new enhancement discussions as well as an appearance by Shamgar (of Epic Education fame).
So go get it. DDOCast 280.